Our SLAs. Also note our terms & conditions.
Service Level Agreement (SLA)
Effective date: February 01, 2022
Hi, we are Meetical, a software and service company with the vision to make every business meeting count. These are our SLAs and we strive to give you the best possible support and resolve issues as soon as they arise.
This document outlines the SLAs for Meetical’s Apps on the Atlassian Marketplace. Customers with a valid trial or commercial license are eligible for support.
We target to respond to all customer requests within 1 business day.
We provide support via Email and Service Desk. Monitored 8:00 A.M. to 7:00 P.M. Greenwich Mean Time, Monday - Friday.
Please note, support with a standard license from Atlassian Marketplace in Data Center is intended for trained, technical versatile users who are responsible for running the Atlassian tools inside the organisation. Please get in touch with us for additional offers and product trainings.
If you have any questions about these SLAs, please contact support. Thank you.